Method 1: Signout and Signin to your Office 365 UA account If you do not have the desktop Office license, submit a support request using the appropriate Office 365 UA form. If you have been assigned a license that includes the desktop version of Office, follow the steps below to see if the issue can be fixed. Under the Licenses section, make sure The latest desktop version of Office is listed.Method 4: Uninstall and Re-install Officeīefore trying any of the methods below, first verify your account has been assigned an Microsoft 365 apps for Enterprise license.
Method 3: Clear Microsoft application passwords from macOS Keychain.Method 2: Clear Microsoft application cache files.Method 1: Signout and Signin to your Office 365 UA account.Please note the directions below are for individuals that have downloaded Office from Office 365, and are not intended for the volume-licensed edition. Mac desktop and laptop systems owned by the University of Alaska may have a volume-license edition of Microsoft Office, and not Microsoft 365 apps for Enterprise installed.
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